Frequently Asked Questions

How do deposits work?
Deposits may be left in the form of a hold on a credit/debit card or as cash.

What if I have my own rental insurance?
If you have an insurance policy that explicitly states that rental photography gear is covered under the insurance policy, you can email us a copy of the policy and no deposit will be required for your rental.

How long does it take to get my deposit back?
Deposits left on a debit/credit card may take anywhere from 3 to 10 days to clear. Please note that this varies from bank to bank. If a deposit is left in the form of cash, it is returned to you rental as as soon as the gear is returned and it has been inspected by one of our specialists.

When should my rental be returned?
Rentals should be returned the next day by 12pm.